FAQ
Our Frequently Asked Questions (FAQ)
Shipping & Processing Times:
We process orders on business days, Monday through Thursday excluding Major Holidays. Processing times are between (1) and (3) business days.
- We use USPS for most of our shipments. USPS has an average ship time of (2) to (7) business days.
- If your order qualifies for free shipping we may use UPS Ground. UPS Ground has an average ship time of (5) business days.
Our Malicious Candles:
- 100% Natural Soy (Grown and Manufactured in the U.S.)
- Hand-poured by the Malicious Women in Snohomish, WA
- The Finest Custom Blended Fragrances
- Braided Cotton with Paper Core Wick (Zinc & Lead-Free)
- No Additives (UV Inhibitors/ binders/ stabilizers or artificial colors)
- Easy to read, light and water-resistant labels
- 9 oz. Reusable Apothecary (3.75" High X 2.75 DIA) Jar with Strong Metal Lid.
- Burn Time: Approximately 40 - 50 hours
Malicious Women Co. handcrafted soy candles are natural and burn cleaner than traditional paraffin candles. The scented, creamy soy wax is hand-poured into a vintage apothecary-style recyclable jar. After approximately 45 hours of burn time or when the candle wax burns down to 1/4" from the bottom of the jar, simply melt the remaining soy wax in very hot water and wipe clean. Visit our FAQ page to learn all the tips & tricks to ensure you get ALL 45 hours of burn time from your new candle.
Great News - we never include prices on our packing slips
Before the first light, make sure you have 3-4 hours available for the candle to burn while attended. We know it is exciting to want to light your candle right away, but this is the most important step! We suggest you choose an evening that doesn’t require interruption or on a weekend while watching the game or reading a book. It is supposed to be a relaxing experience anyway. Keep your wick trimmed to 1/4”. Occasionally, mushrooming may occur. This is okay and simply means that there is a build-up of carbon or a draft. After the candle is extinguished, allow wick to harden and carefully trim to 1/4”. Do not allow wick trimming to fall into wax, as this can create a fire hazard. It’s just not good candle care. Soy candle wax has what’s called a memory. That means that when you burn a soy candle and then extinguish it, the next time you burn it, the soy candle wax will melt across as far as it did the first time. This is why it is so important to allow soy candles to burn all the way across to the edge of the container the first time you burn it before putting it out. This ensures that your soy candle does not “tunnel” as it burns, leaving wax along the sides of the container. A good rule of thumb is to burn your candle 1 hour for every inch wide that the candle is. So if you have a 3 inch wide soy candle, you may need to burn it for at least 3 hours for a good melt pool.
I get this question all the time and it is an important one. We use a premium blend of Grade A synthetic and natural fragrances in all our candles, as they 1) allow me to create my own signature scents; 2)allow us to offer MWCC candles at an affordable price point of $20. Our oils are vegan and cruelty-free. Further, I fly to my scent suppliers every year to blend my own scents with the help of their lab technicians. It is my most favorite trip of the year! You will not find any other scents that smell like mine in another candle line.
Our products were designed to empower - not overpower - your day. Because of this, their scent throw will be more intimate than other products on the market that are blended with paraffin or other additives and stabilizers. We don't use any of that shit in our candles! Our candles are designed to scent a medium sized room with pure maliciousness.
When you've reached the sad end of your Malicious Women candle, you can reuse the jar! Simply remove the wick, rinse the jar in hot water, and wipe clean. Try to avoid getting the label wet or rubbing the label when it is wet, as the label may become damaged.
You may also refill your jar in any scent with one of our refill kits available... CLICK HERE FOR REFILL KIT.
New 9 oz: Burn Time Approximately 40-50 Hours *Burn times vary depending on the environment your candle is placed in. Drafts, temperature and trimming of your wick can affect the life of your candle.
We ship packages to P.O. Boxes located within the United States and to all military addresses.
If your package was damaged in transit, and you purchased our ship shield package protection, please fill out a claim form here: CLICK HERE FOR CLAIM FORM
If your package was damaged in transit, and you do not have shipping protection, please email us with pictures of the damage and a description of your damaged items, and we will file a claim. Please note that damage claims filed may take up to 90 days to be refunded.
Even though the tracking information has our logo on the email, we are not in partnership with the USPS or UPS, nor do we have any control of your package after it leaves our facility.
The USPS is famous for sending a delivery confirmation the day before the package is delivered. We suggest you contact your local post office to locate your package.
MWCC is not liable to replace or refund lost packages Unless you purchase ShipShield.
In most cases we will not issue a refund, or accept a chargeback for lost or stolen packages
We do not require signature confirmation for delivery. You are solely responsible for retrieving your order from your mailbox or porch.
If your package was undeliverable for any reason and returned to us, there will be a $5.00 reshipment fee, and we will email you an invoice. If you do not wish to pay the reshipment fee we will refund you the price of the items you ordered only. We are unable to refund the initial cost of shipping.
Malicious Women Co. does not accept returns or exchanges. We will only refund/exchange if something is damaged or defective. We know it may seem hard to shop online, but we have detailed descriptions of our scents, as well as detailed descriptions and pictures of our products on our website.
At this time we cannot accept International Returns.
To read our entire return policy, please visit: CLICK HERE TO READ RETURN POLICY
General Questions
If you have further questions, please do not hesitate to contact us via email at info@maliciouswomenco.com or call our store at 425.215.9683.
Candles are the only thing we can customize in our warehouse. If you would like to order a custom candle, click here. We cannot customize clothing, mugs, etc.
If you email us prior to your order being shipped we are able to change it. After your package leaves our warehouse we are unable to change the scent of your order. If a scent is not selected we will select a scent that best matches the label of your order.
If the item you want is not on our website, it is either sold out, or we no longer carry it. Supply chain delays have caused major issues for small businesses. If an item says sold out, we will likely carry it again in the future – so be sure to check back!
Malicious women Co. does not support drop shipping. If you want to send to multiple people, you will need to place the orders separately on our website.
You can change/cancel/add items to your order any time before it is shipped. If you have received a shipping confirmation, we are no longer able to make any edits to your order.
