Our Frequently Asked Questions (FAQ)
Shipping & Processing Times:
We process orders on business days, Monday through Friday, excluding Major Holidays. Processing times are between (1) and (3) business days.
- We use USPS Priority for most of our shipments. USPS has an average ship time of (1) to (3) business days.
- If your order qualifies for free shipping we may use UPS Ground. UPS Ground has an average ship time of (5) business days.
Please note that due to the current Pandemic there may be delays in your candle delivery. If you still have questions after you receive your tracking number please email us at email@example.com
Great News we never include prices on our packing slips!
All our subscription boxes ship on the 7th of each month. Your first box will always ship the following month. (If you sign up in March, the first box you will get is our April box.)
If you have issues with your Amazon purchase please contact the Amazon seller. They can help you resolve any issue that you had with your order
Before the first light, make sure you have 3-4 hours available for the candle to burn while attended. We know it is exciting to want to light your candle right away, but this is the most important step! We suggest you choose an evening that doesn’t require interruption or on a weekend while watching the game or reading a book. It is supposed to be a relaxing experience anyway. Keep your wick trimmed to 1/4”. Occasionally, mushrooming may occur. This is okay and simply means that there is a build-up of carbon or a draft. After the candle is extinguished, allow wick to harden and carefully trim to 1/4”. Do not allow wick trimming to fall into wax, as this can create a fire hazard. It’s just not good candle care. Soy candle wax has what’s called a memory. That means that when you burn a soy candle and then extinguish it, the next time you burn it, the soy candle wax will melt across as far as it did the first time. This is why it is so important to allow soy candles to burn all the way across to the edge of the container the first time you burn it before putting it out. This ensures that your soy candle does not “tunnel” as it burns, leaving wax along the sides of the container. A good rule of thumb is to burn your candle 1 hour for every inch wide that the candle is. So if you have a 3 inch wide soy candle, you may need to burn it for at least 3 hours for a good melt pool.
I get this question all the time and it is an important one. We use a premium blend of Grade A synthetic and natural fragrances in all our candles, as they 1) allow me to create my own signature scents; 2)allow us to offer MWCC candles at an affordable price point of $20. Our oils are vegan and cruelty-free. Further, I fly to my scent suppliers every year to blend my own scents with the help of their lab technicians. It is my most favorite trip of the year! You will not find any other scents that smell like mine in another candle line.
Our products were designed to empower - not overpower - your day. Because of this, their scent throw will be more intimate than other products on the market that are blended with paraffin or other additives and stabilizers. We don't use any of that shit in our candles! Our candles are designed to scent a medium sized room with pure maliciousness.
When you've reached the sad end of your Malicious Women candle, you can reuse the jar! Simply remove the wick, rinse the jar in hot water, and wipe clean. Try to avoid getting the label wet or rubbing the label when it is wet, as the label is made from recycled kraft paper. Get inspiration for how to repurpose your empty jars here.
New 9 oz: Burn Time Approximately 40-50 Hours *Burn times vary depending on the environment your candle is placed in. Drafts, temperature and trimming of your wick can affect the life of your candle.
While we can ship packages to P.O. Boxes located within the United States and to all military addresses, at this time we also offer shipping to Canada.
Even though the tracking information has our logo on the email, we are not in partnership with the USPS nor do we have any control of your package after it leaves our facility.
The USPS is famous for sending a delivery confirmation the day before the package is delivered. We suggest you contact your local post office to locate your package. In the case of a candle lost or stolen during shipment, please reach out to us so we can work with you to remedy the situation.
MWCC is not liable to replace or refund lost packages.
In most cases we will not issue a refund, or accept a chargeback for lost or stolen packages
We do not require signature confirmation for delivery. You are soley responsible for retrieving your order from your mailbox or porch.
If your package was undeliverable for any reason and returned to us, there will be a $6.95 reshipment fee, and we will email you an invoice. If you do not wish to pay the reshipment fee we will refund you the price of the items you ordered only. We are unable to refund the initial cost of shipping.
We currently offer $5.95 flat rate shipping to all US addresses only.
UPDATE: AUGUST - SEPTEMBER 2020
We are testing International Shipping to the following countries:
***NOTE***Duties and Taxes may be collected by carrier at or before delivery. MWC is not responsible for duties or customs associated with the export of your order.