I ordered 8 candles and had them shipped to me in Ontario Canada, they got held up with the some sort of issue about extra taxes and duties. I emailed Malicious Women to inquire about the issue only to find out they were closed for Thanksgiving. A few hours I got an email back noting they would resolve the issue first thing Monday morning...yes you read that right, they contacted me despite being closed for a holiday. As promised they took care of the issue and I got my order! All 8 candles were in perfect condition, the scents are fabulous and they are going to make the best Christmas gifts!